Life before Payhawk
Before Payhawk, the finance team at TIER-Dott was juggling three disconnected tools to manage out-of-pocket expenses, corporate cards, and VAT tracking. The result? Time-consuming workarounds, manual data extractions, and a major headache when it came to VAT reclaim.
Ilia Shabrov, Head of Finance Systems, describes:
We had three tools that weren’t fit for purpose. Managing them required manual interventions, and none of them provided the functionality we truly needed.
Without approval workflows or the ability to integrate with other systems, the setup wasn't just inefficient — it was holding the team back. As TIER-Dott continued to scale, it became clear they needed a platform to consolidate spending, automate key processes, and support their future growth.
The team knew there was a better way, and that's why they switched to us.
Choosing Payhawk
TIER-Dott’s decision to switch to us came down to two things. 1) The pain of inefficient tools and the opportunity to finally reclaim VAT at scale. 2) The scalability and innovative iterations within our solution.
Ilia Shabrov shares:
During our evaluation of spend management tools, Payhawk’s functionality really stood out. Their roadmap showed growth potential, and the positive feedback from reference calls solidified our decision.
Unlike other platforms, Iliya and the team felt we showed a clear commitment to evolving with our customers. And it's paid off. Since implementing the solution, Ilia describes seeing regular feature optimisation, meaningful improvements, and consistent, valuable updates.
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